Privacy Policy

Introduction

Welcome to https://roof-coatings.storysurge.net! We are committed to protecting your privacy and ensuring that your personal data is handled with utmost care and in accordance with applicable privacy laws and regulations, including:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25
The General Data Protection Regulation (GDPR) of the European Union (EU)
Brazil’s General Data Protection Law (LGPD)
California’s Consumer Privacy Act (CCPA/CPRA)
Colorado’s Privacy Act (CPA)
Utah’s Privacy Act (UCPA)
Connecticut’s Connectict Consumer Data Protection Act (CTDPA)
Virginia’s Consumer Data Privacy Act (VCDPA)
South Africa’s Protection of Personal Information Act (POPIA)

Scope

This privacy policy covers all aspects of our website, applications, services, and products offered at https://roof-coatings.storysurge.net. However, please note that it does not extend to third-party platforms, applications, or services accessed through links on our site. Each of these third parties has its own privacy policies governing their data collection practices.

Processing Activities

This policy describes how we handle your personal data when:

You use our applications and services as an authorized user.
You visit any website linked to this Privacy Policy.
You engage with us through communications such as newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various types of personal data to provide and improve our services. Here’s a detailed breakdown:

Account Information: Details associated with your account creation, including usernames, passwords, and profile information.
Payment Information: Data related to transactions, such as payment method details, billing addresses, and purchase history.
Financial Information: This includes bank account numbers, investment portfolios, and financial transaction records.
Purchase Information: Details about products or services you’ve purchased, including order history, preferences, and customization options.
Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, and location data.
Location Data: Information about your physical location, gathered with your consent for personalized services.
Feedback: Any comments, reviews, or ratings you provide to enhance our products and services.
Social Media Information: If you interact with us on social media platforms, we may collect data from these accounts, with your consent.
Product Information: Details about the products you show interest in, including preferences, customization requests, and product usage data.

We gather this data through various means, including direct user input, interactions with our services, and automated technologies on our website. Additionally, we may receive personal data from third parties who assist us in providing our services, adhering to their respective privacy policies.

Cookies

We use cookies to enhance your experience on our site and for analytical purposes. Cookies are small text files placed on your device by our servers or third-party providers. They can be categorized as:

Strictly Necessary: These ensure the basic functionality of our website, allowing you to move around and access secure areas.
Preference: Cookies store settings and preferences to remember your choices and personalize your experience.
Analytics: Used by analytics tools to collect information about how visitors use our site, helping us improve its performance and content.

You have control over non-essential cookies through our Cookie Manager, where you can manage or delete cookies as per your preferences.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, plus additional periods as required by law. Once the retention period elapses or when the purpose changes, we securely delete or anonymize the data to ensure its protection.

Security Measures

Implementing robust security measures is crucial to safeguarding your personal data. We employ:

Encryption for secure communication and data storage.
Secure third-party processing partners who adhere to strict privacy standards.
Access controls and regular security assessments to protect our systems.

Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect or solicit personal data from minors, and we encourage parents and legal guardians to supervise their child’s online activities.

Your Rights

Depending on your location, you have certain rights regarding your personal data:

Access: Request access to the personal data we hold about you.
Rectification: Ask for corrections if your data is inaccurate or incomplete.
Erasure (Right to be Forgotten): Demand the deletion of your data in specific circumstances.
Restriction: Limit the processing of your data for certain purposes.
Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
Objection: Object to the processing of your data for marketing or profiling purposes.
Non-Discrimination: Assert your rights without negative treatment.

To exercise these rights, please contact our privacy team using the details provided below. We will respond to your request as quickly as possible and in accordance with applicable law.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page, and the updated policy will take effect upon its publication. We encourage you to review this page periodically for any updates.

Contact Information

If you have any questions, concerns, or requests regarding your privacy, please contact us:

Email: [email protected]
Postal Address: [Privacy Team Address]

We value your trust in handling your personal data, and we are committed to maintaining the highest standards of privacy protection.